How BD2India handles identity, medical and booking information submitted through the platform.
Depending on the service, we may collect account and contact details, passport/NID information, photographs, medical reports and prescriptions, profession documents, travel details, hotel requests and payment references.
Information is used only to process the service you request, coordinate with relevant hospitals/doctors/travel providers, communicate case updates, maintain records, prevent misuse and satisfy operational or legal obligations.
When necessary for your request, relevant information may be shared with the hospital, doctor, hotel, transport provider, ticketing partner, payment provider or authority involved in the requested service. Only information reasonably needed for that step should be shared.
Customer uploads are stored in protected server storage rather than exposed as public upload URLs. Access is restricted by authenticated account and staff permissions, and administrative access can be audited.
Customers should provide accurate information and request correction when details change. Retention periods should be configured in line with actual business, contractual and legal requirements.
Privacy or document-access questions can be sent to support@bd2india.com.
This operational policy should be legally reviewed for the exact jurisdictions, payment providers and third-party agreements used at launch.
Hospital, doctor, visa, hotel, ticket and transport—coordinated support through a case manager.
